Unexpected Order?Updated a month ago

Receive an order that you weren't expecting?

Kion will never charge your account without prior authorization. 

If you received a charge or order that you were not expecting, it is likely due to having selected the subscription option on your previous purchase. 

Do I get notified when I have an upcoming charge?

Yes, Kion will send you an email reminder 72 hours prior to your next charge date

If you have opted into our text messaging service, you will receive this notification via sms message as well. 

I Skipped This Order But Still Received a Charge:

Our system allows for multiple subscription ID's per customer. This is intended to allow for customers wishing to have products shipped to multiple locations. If you have an active subscription and complete a new checkout process, as opposed to adding items via your subscription page, our system will create a new ID. 

It is important to make sure that your products share a common ID, as any changes made via SMS or the subscription portal will only affect the ID in question. 

If you'd like for us to help combine ID's, or modify multiple products, please let us know and we'll happily modify to suit your needs. 

Other Helpful Tips

We often encounter customers who initiate multiple subscriptions under multiple emails. If you cannot find active subscriptions, please try logging in with a different email 

I missed all of this, and didn't expect this charge

In this event, our standard return and refund policies apply

Please see our Return Policy for more information