Are you having trouble accessing your subscriptions or general account?. If the reset password function is not recognizing your email, please visit the following link to set a password for your account:. Password Setup. If you prefer not to login usi

Are you having trouble accessing your subscriptions or general account?If the reset password function is not recognizing your email, please visit the following link to set a password for your account:&#xA0;<a href="https://www.getkion.com/account/register" id="isPasted">Password Setup</a>If you prefer not to login using a password, you can access your subscription via &#xA0;this link:<a href="https://www.getkion.com/tools/recurring/get-subscription-access" id="isPasted">Manage My Subscription</a>This option will allow you to receive a 1-time login code in your email inbox.&#xA0; If you&apos;re still experiencing issues after taking these steps, please <a href="https://contact.gorgias.help/forms/mjlffnzg">contact</a> us.&#xA0;

I cannot access my account

Update your payment info or correct a charge error

I Need to Change or Update My Payment Method*Please Note Changes to ShopPay Procedures*Updates to payment methods linked to ShopPay must be updated either via the SHOP&#xA0;app or directly through their website at <a data-fr-linked="true" href="https://shop.app/">https://shop.app/</a>.&#xA0;- You will find your recurring payments and the associated payment method under account settings.&#xA0; 1. Login to your account - If you&apos;re having issues doing so, see <a href="https://getkion.gorgias.help/en-US/i-cannot-access-my-account-434902" rel="noopener noreferrer" target="_blank">Login Issues</a>2. Click Address &amp; Payment Details3. Click Manage Payment Methods* Important - a payment method cannot be edited.4. Click [ADD NEW PAYMENT METHOD]5. Once your new payment method has been added, use the (+)&#xA0;button to select &quot;Use for All Orders&quot; if desired.&#xA0;6. You can now either use the &quot;Send Now&quot; Function by going to &quot;View Next Order&quot; or use the &quot;Reschedule&quot; function to set your desired date. &#xA0;

I need to change/update my payment method

Backed up with product? Try skipping a shipment.

1. Login into your account - If you&apos;re having trouble with this - try this link:&#xA0;<a href="https://www.getkion.com/tools/recurring/get-subscription-access" id="isPasted" rel="noopener noreferrer" target="_blank">Manage My Subscription</a>2. From the next page you can either:<ul><li style="font-family: &quot;Source Code Pro&quot;; font-size: 18px;">Skip the entire order, or change the date using the buttons at the top of your screen</li><li style="font-family: &quot;Source Code Pro&quot;; font-size: 18px;">Skip an individual item by clicking Manage this Subscription under the item in question.&#xA0;</li></ul>3. The default skip period is 30 days. Should you need to customize this to suit, please use the Reschedule function rather than skip.&#xA0;Remember -&#xA0;Each item on your subscription can&#xA0;be modified individually. If you fail to update an item, it will ship on its originally scheduled date!&#xA0; *PLEASE NOTE: ORDERS PLACED AFTER 8:00AM (EST) WILL FULFILL ON THE FOLLOWING BUSINESS DAY*&#xA0;

Skip or Reschedule a Renewal

Ran out of a certain product or products and don&apos;t want to wait until your next renewal?&#xA0;We provide you the option to process your upcoming order immediately. You can choose just 1 item, or all of your items.&#xA0;*please note* If you want multiple items shipped now, but not others, you will first have to modify the renewal dates of the items you wish to receive ensuring they are set with the same date.&#xA0;1. Login to your account and click the subscription link on the left2. Click View Your Next Order<img src="https://attachments.gorgias.help/uploads.gorgias.io/DrQqY7XWw12L4Wjv/undefined-fd78aec6-fbfd-41e3-b77e-0409aa995f53" style="width: 454px;" class="fr-fic fr-dib">3. Find the Send&#xA0;Now&#xA0;button... and click it!4. Your order will now be processed. Depending on your delivery frequency, the items order via this manner will automatically be re-scheduled for 30/60/90 days in the future.&#xA0;*Please Note* Orders Placed after 8:00 AM (EST) Will fulfill the next business day*Still need help? <a href="https://getkion.com/pages/contact-us"></a><a href="https://getkion.com/pages/contact-us">Contact Us</a>

Run out of product and I need more now?

Receive an order that you weren&apos;t expecting?Kion will never charge your account without prior authorization.&#xA0;If you received a charge or order that you were not expecting, it is likely due to having selected the subscription option on your previous purchase.&#xA0; Do I get notified when I have an upcoming charge?Yes, Kion will send you an email reminder 72 hours prior to your next charge dateIf you have opted into our text messaging service, you will receive this notification via sms message as well.&#xA0; I Skipped This Order But Still Received a Charge:Our system allows for multiple subscription ID&apos;s per customer. This is intended to allow for customers wishing to have products shipped to multiple locations. If you have an active subscription and complete a new checkout process, as opposed to adding items via your subscription page, our system will create a new ID.&#xA0;It is important to make sure that your products share a common ID, as any changes made via SMS or the subscription portal will only affect the ID in question.&#xA0;If you&apos;d like for us to help combine ID&apos;s, or modify multiple products, please let us know and we&apos;ll happily modify to suit your needs.&#xA0;Other Helpful TipsWe often encounter customers who initiate multiple subscriptions under multiple emails. If you cannot find active subscriptions, please try logging in with a different email&#xA0; I missed all of this, and didn&apos;t expect this chargeIn this event, our standard return and refund policies applyPlease see our <a href="https://getkion.com/pages/return-policy">Return Policy&#xA0;</a>for more information

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