What is the Subscriber Loyalty Program?A program designed to reward our loyal subscribers with ongoing store credit and special milestone perks. How does it work?You earn 4% cash back in store credit on every renewal. Credits can be applied toward an

<hr><h1 id="subscriber-loyalty-program-faq">Subscriber Loyalty Program FAQ</h1><h2 id="1-general-overview">1. General Overview</h2><ul><li>What is the Subscriber Loyalty Program? A program designed to reward our loyal subscribers with ongoing store credit and special milestone perks.</li><li>How does it work? You earn 4% cash back in store credit on every renewal. Credits can be applied toward any future renewal. You&#x2019;ll also unlock milestone rewards at your 3rd, 6th, and 9th orders. &#xA0;After the 9th order, your cash back rate increases for even greater savings!</li></ul><hr><h2 id="2-earning-rewards">2. Earning Rewards</h2><ul><li>How much cash back do I earn? You receive 4% of each renewal order value as store credit.</li><li>When will I see my cash back applied? Store credit is applied to your loyalty account after each renewal processes successfully.</li><li>Does cash back apply to taxes and shipping? No, credits are calculated based on the subtotal of your order, excluding taxes and shipping.</li></ul><hr><h2 id="3-using-rewards">3. Using Rewards</h2><ul><li>How do I use my store credits? Credits are available to use toward any upcoming renewal. Simply access your subscription dashboard <a href="https://www.getkion.com/tools/recurring/get-subscription-access">here</a>. Under your next order you will see the option to apply available credits to your next order. &#xA0;*At this time, you must apply all available credit, partial credits cannot be applied.</li><li>Do credits expire? Credits never expire as long as your subscription is active.</li><li>Can I use credits on one-time purchases? Yes, via your subscription dashboard you can choose to add one-time items. Your credits will apply to the sum total of your order - Renewal items + One-time adds.&#xA0;</li></ul><hr><h2 id="4-milestone-rewards">4. Milestone Rewards</h2><ul><li>What are the milestone rewards?<ul><li>3rd order: Free product up to $35 in value</li><li>6th order: Free product up to $60 in value</li><li>9th order: 40% renewal discount</li></ul></li></ul>*Note - Milestone rewards are subject to change*<ul><li>How are milestone rewards delivered? Rewards are automatically added to your account or shipped with your next&#xA0;order (depending on the reward). You&#x2019;ll also receive an email notification.</li></ul><hr><h2 id="5-after-the-9th-order">5. After the 9th Order</h2><ul><li>What happens after my 9th order? Your loyalty tier increases and you earn a higher percentage of store credit on each future renewal.</li><li>What&#x2019;s the new credit rate? Your credit accrual rate has been increased to 7%! We will continue to add random reward as a thank you! &#xA0;</li></ul><hr><h2 id="6-additional-details">6. Additional Details</h2><ul><li>Can I combine credits with discount codes or promotions? You can apply your credits to your next renewal, even if you have an additional discount, but they cannot be combined with special offers. As a Kion subscriber, you have the opportunity to lock in pricing that meets or exceeds most promotions!</li><li>What if I skip an order? Skipping does not affect your accumulated credits or your milestone count&#x2014;it simply shifts your next renewal date.</li><li>What happens if I cancel my subscription? Any unused credits will expire upon cancellation.</li></ul><hr><h2 id="7-troubleshooting">7. Troubleshooting</h2><ul><ul style="list-style-type: disc;"><li>I didn&#x2019;t see my credits apply&#x2014;what should I do? Reach out to our support team at support@getkion.com</li><li>I didn&#x2019;t receive my milestone reward&#x2014;why not? Rewards are tied to completed orders. If your order was canceled, refunded, or not fully processed, the milestone may not have triggered. Please contact us if you believe this was an error.</li></ul></ul><hr>

Subscriber Loyalty Program FAQ

Email support hours: 9:00 AM - 5:00 PM (MST)

We're available by phone - Monday -> Friday 9:30AM to 4:30PM MST

Shop

Kion

Subscription Loyalty FAQ

Orders

Subscriptions

My Order Says It Was Delivered, But I Can't Find It

Does Kion ship to my country?

Shipping Fees

Return Policy

Shipping

Do You Have a Military or First Responder Discount?

Discount FAQ - General

Discounts

Change or Cancel Order

60-day satisfaction guarantee

Payments

I cannot access my account

I need to change/update my payment method

Skip or Reschedule a Renewal

Run out of product and I need more now?

Unexpected Order?

Are Kion Aminos Vegan And Gluten-Free?

Timing and Servings Daily

How do Kion Aminos compare to protein?

Taste Not To My Liking

Combining Protein + Aminos

Pre Digested?

Protein Content - Aminos

Safe for Children?

Citric Acid - Aminos

Kion Aminos and Energy

Banned Substances

Kion Aminos Vs. Creatine

Kion Aminos

Is fat removed from your Colostrum?

Can Colostrum be taken during pregnancy and breastfeeding?

How should I take Kion Colostrum?

Do I need to cycle colostrum?

I’m lactose intolerant. Can I take Kion Colostrum?

Kion Grass-Fed Bovine Colostrum

What is the level of acidity in Kion Coffee?

Will this Coffee give me jitters?

Brewing Guide

Kion Clean Coffee

What are the ingredients in Creatine

Will Creatine break my fast?

Creatine and Pregnancy / Breastfeeding

Creatine and Children

Creatine + Water Weight

Mixing Creatine

Kion Creatine

Where is your coffee sourced?

What process is used for your decaf?

Kion Decaf Coffee

Why Ascorbic Acid?

What about Quercetin?

Kion Immune

Ingredients

Is This Product Free Of Metals?

Is It Certified Organic?

Non GMO and tested by third party?

Where Is Each Ingredient Sourced From?

Are there sulfates, preservatives?

Kion Lean

Astaxanthin

Where is your Fish Oil sourced?

Is Kion Omega tested for mercury levels?

Is this safe to take while breastfeeding?

Kion Omega

Is this the same as Kion Aminos?

What are Kion Sleep's Ingredients?

How/When Should I Take Kion Sleep?

Melatonin?

Sleep Capsules Vs Powders

Kion Sleep

What is the fat content of Kion Clean Protein?

Complete Proteins and EAA

Average Amino Acid Profile

Kion Clean Protein

3rd Party Testing

Why Natural Flavors?

Do You Have Samples?

Can I take all of your supplements together?

Can I take Kion Supplements during pregnancy or breastfeeding?

General

Product