Seemingly more and more often, we are seeing couriers mark a package as "delivered" a day or two before it has actually been dropped off, so it might still be on it's way!. In these circumstances we ask that you allow 48 hours after the initial deliv

<div data-block="true" data-editor="6hcgh" data-offset-key="58i5c-0-0" id="isPasted"><div id="isPasted">Seemingly more and more often, we are seeing couriers mark a package as &quot;delivered&quot; a day or two before it has actually been dropped off, so it might still be on it&apos;s way!&#xA0;In these circumstances we ask that you allow 48 hours after the initial delivery notification to receive your parcel.&#xA0;</div>If your parcel has still not been delivered to you 48 hours after the original delivery notification, please use the more help function to contact our support staff.&#xA0;In the meantime, it can often be helpful to contact your local Post Office or UPS store and provide them with your tracking number. In many cases, they will be able to contact the driver to secure the missing package.&#xA0;<div data-block="true" data-editor="20n80" data-offset-key="3lrrh-0-0" id="isPasted"><div data-offset-key="3lrrh-0-0">Alternatively, you can use either of the following links to initiate a claim with your carrier:&#xA0;</div> </div><div data-block="true" data-editor="20n80" data-offset-key="fbq06-0-0" style="text-align: center;"><a href="https://www.usps.com/help/missing-mail.htm">USPS Missing Package Claim</a></div> <a href="https://www.ups.com/us/en/support/file-a-claim.page">UPS Missing Package Claim</a></div>

My Order Says It Was Delivered, But I Can't Find It

Kion currently ships to over 100 countries worldwide. Currently, the most up to date list will be found in your checkout cart in the address input field.&#xA0;If you&apos;re desired country is populated, but you receive an error on shipping rates it is likely due to having items in your cart that we are unable to export to your country.&#xA0;Below you will find the current list of products and countries for which we are unable to export:Australia: Kion Colostrum; Kion Clean ProteinIreland: Kion ColostrumUnited Kingdom: Kion Clean Protein; Kion Colostrum&#xA0;

Does Kion ship to my country?

Free ShippingWe are happy to provide free shipping to the lower 48 states for all orders exceeding $99&#xA0;Free shipping is calculated before any taxes have been appliedFree shipping is calculated after&#xA0;any discount has been taken.&#xA0; International Shipping FeesInternational orders are subject to duties, customs, and value added taxes (VAT).Kion does not&#xA0;collect any of these fees at the time of purchase.&#xA0;If you are shipping your order outside of the continental United States, as a condition of sale, you acknowledge and agree to assume all risk and responsibility for the import clearance, duties, ancillary delivery fees, and delivery to final destination.<div data-block="true" data-editor="6hcgh" data-offset-key="58i5c-0-0" id="isPasted"><div data-offset-key="58i5c-0-0"> </div></div><div data-block="true" data-editor="6hcgh" data-offset-key="d0dmu-0-0"> </div>

Shipping Fees

Need to begin a return? Simply email us Here. Please be aware of the following return details:. Kion will happily issue a return label for approved returns for a fee of $7.95 or you may choose to ship your products back using the service of your choi

Need to begin a return? Simply email us <a href="https://help.getkion.com/en-US/contact">Here</a>Please be aware of the following return details:<ul data-mce-fragment="1"><li data-mce-fragment="1" data-mce-style="font-weight: 400;" style="font-size: 16px;">International orders are exempt from returns</li><li data-mce-fragment="1" data-mce-style="font-weight: 400;" style="font-size: 16px;">Unopened products must be returned to qualify for refund</li><li data-mce-fragment="1" data-mce-style="font-weight: 400;" style="font-size: 16px;">Refunds will be processed less the original shipping paid.&#xA0;</li><li data-mce-fragment="1" data-mce-style="font-weight: 400;" style="font-size: 16px;">Customer is responsible for return shipping costs.&#xA0;</li><li data-mce-fragment="1" data-mce-style="font-weight: 400;" style="font-size: 16px;">Refund / Return requests past 60 days (from date delivered) will not be honored</li><li data-mce-fragment="1" data-mce-style="font-weight: 400;" style="font-size: 16px;">Any return received without prior approval will not be eligible for a refund</li></ul> Kion will happily issue a return label for approved returns for a fee of $7.95 or you may choose to ship your products back using the service of your choice.Please address returns to:ATTN: RETURNSKion3890 N Broadway&#xA0;Suite 103-183Boulder, Co 80304&#xA0;

Shipping

My Order Says It Was Delivered, But I Can't Find It

Does Kion ship to my country?

Shipping Fees

Return Policy